I picked up my Moto Guzzi from the dealer last Saturday night and rode it for a couple hours. My two hour ride was to make sure everything was groovy. There was no charge for the repairs because my Moto Guzzi was still under warranty. The warranty period ends in June 2015. So I guess I just made it under the wire. I was very glad to see my mechanical friend again after a painful 6.5 week separation.
When I got home I popped open the garage door and rode my motorcycle into its assigned parking spot on a rubber mat. Put the kickstand down and turn the ignition off. Walked over to where a flashlight is a plugged into an electrical outlet to keep it charged. Grabbed the flashlight and walked over to the Moto Guzzi and inspected it for any type of oil leak. After my careful inspection I didn’t see any type of leak and I noticed that the dealer did a really good job of cleaning up the oil mess on my motorcycle.
I rode it for about eight hours the next day Sunday and again inspected the motorcycle for leaks when I brought it into the garage again. Everything was groovy, no leaks. I got pelted with a little bit of rain during my ride today because I forgot to put my rain suit in one of the saddlebags. For some reason I remembered to pack all my tools and supplies for any possible road mishap. But no rain gear! I think I’m going to develop some type of personal checklist to make sure my motorcycles are ready for anything that the road throws at it. Yep, that’s going to happen!
Okay, how am I going to rate my first issue with my Moto Guzzi motorcycle. To be perfectly honest, I’m not very happy about the 6.5 weeks to make the repair. Second thing in the hopper is that I’m not very happy about the response from the home office. I made several calls to the home office without a single response. This is the first time that I’ve ever called the home office of a motorcycle manufacturer, so I don’t know what kind of response I would’ve gotten from the others and have no data to make a comparison.
One of the reasons that it took 6.5 weeks to make the repair was the availability of parts. This would seem excessive except this is relatively a brand-new model for Moto Guzzi. I did a little research and found out that this is a problem regardless of manufacturer. Also, Moto Guzzi does not produce the same amount of motorcycles as other manufacturers. This fact has a lot to do with the availability of repair parts.
To make matters worse, the Piaggio computer system was experiencing difficulties due to a migration of data into the servers. Piaggio is the parent company of Moto Guzzi. Thinking rationally now, this could possibly be a reason that none of my phone calls were returned from the home office. I’m pretty sure the computer system is tied in with customer service.
Okay, what was wrong with my Moto Guzzi? There are two breather hoses connected to each cylinder head which connects to a Y-tube. The Y-tube connects to another device which returns the oil back to the crankcase. The connection parts on the right cylinder sitting on the bike had failed. Also, the Y-tube developed a crack and was leaking oil that was supposed to be returned to the crankcase. If you have a Moto Guzzi that is similar to mine, you might want to have the dealer inspect the breather system.
I’d like to thank Windy City Triumph in St. Charles Illinois for their communication skills, cleaning my motorcycle and making the repairs in a timely fashion once they had received the parts.
Wear your helmet! I don’t want you to get hurt. I need as many people as possible to read my blogs. As far as I can tell, dead people don’t read blogs. Be safe!